Return Policy

We want to do everything possible to make your return process smooth and easy. We do not charge a restocking fee. We do not require you to contact us beforehand, nor do we require you to get a “return authorization” from us.

You have up to 10 days from when you receive the merchandise to return it.

Return Instructions

Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number.

We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the purchase.

Returns may be shipped through USPS, UPS, or FedEx to the following address:

If you have any additional questions or concerns please contact our Returns Department at 646-286-0469.

Policy Restrictions

• All shipping charges are the responsibility of the customer unless it is an error from Lynx Trading USA.
• Refused or non-deliverable packages will be canceled and subject to return shipping fees deducted from the refund.
• Original shipping costs are non-refundable.
• We do not offer product exchanges or store credits.
• Returned items must be unopened and in their original undamaged packaging.
• We do not accept returns on products that have been mixed or blended with other ingredients.
• The tamper evident safety seal must remain intact.
• Products that do not meet return criteria will not be refunded.

Discrepancies and Shortages

If your order is received with any notable shortcomings, please contact customer service immediately.

All discrepancies, shortages, broken merchandise, and return requests must be made within 10 days of receiving the product.